Supporting to self-isolate

Self-isolation can be difficult but it is a powerful tool for controlling the transmission of COVID-19. Help and support is available to you while you are self isolating.

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To assist people who may experience financial hardship as a result of being asked to self-isolate by the Test and Protect Team, a Self-Isolation Support Grant of £500 has been introduced and came into effect on 12 October 2020.

You may be eligible for a £500 payment if you meet the following criteria:

  • You are
    • required to self-isolate at the request of NHS Test & Protect, on or after 28th September 2020 or
    • required to self-isolate at the request of the Protect Scotland app or
    • You are the identified appropriate parent or primary carer of a child under 16 who has been required by the test and protect service, Local Public Health Director or a local incident Management Team to self-isolate or
    • You are the identified carer of a person over 16 who has been required by the test and protect service, Local Public Health Director or a local incident Management Team to self-isolate
  • You are employed or self-employed and it is not possible for you to work from home (if you are self-employed you may be able to claim New Style Employment & Support Allowance) and
  • Your income is reduced as a result e.g. you are receiving Statutory Sick Pay or no pay and
  • You are in receipt of
    • Universal Credit, Working Tax Credit; Income-based Employment and Support Allowance; Income-based Jobseeker's Allowance; Income Support; Housing Benefit; and/or Pension Credit or
    • would have been entitled to Universal Credit should an application have been made prior to isolation or
    • your personal gross income (before deductions) is less than £1,543 per month (£356.25 per week)
    • Your net household income is less than (after tax, national insurance and pension contributions) the amount as stated for your family size.




Single with no children



Couple with no children



Single with one child



Couple with one child



Single with two children



Couple with two children



Single with three children



Couple with three children



Grants are paid per eligible person, not per household, therefore a couple who both meet the eligibility criteria for a grant will be paid £500 each.

To assess your application, we will need the following evidence

  • Evidence that the Test & Protect Service has requested that you self-isolate,
  • Proof that you are in receipt of one of the qualifying benefits (we can check this for you),
  • Evidence of your pre self-isolation income
  • A bank statement,
  • Proof of employment/self-employment and that you cannot undertake your job/run your business without social contact or from home.
  • Proof that your pay/income will reduce as a result of having to self-isolate.

Evidence should be emailed to clearly stating - SISG along with your name and full address.

When a grant cannot be paid

  • If the Test & Protect Service has not requested that you self-isolate.  For example, you would not qualify if you are self-isolating because you are returning to the UK after being abroad or because you feel that you have symptoms and haven't been tested. If you are self-isolating under any other circumstances and you are struggling financially then you should apply for a Crisis Grant
  • If the Test & Protect Service requested that you self-isolate prior to 28 September.
  • If you are not employed or self-employed.

Decisions on SISG applications should be made within 3 working days of receipt of all evidence.

To apply for this grant or to seek further support such as assistance with the collection of shopping, prescriptions or other goods, you can contact Dumfries and Galloway Council on 01387 260600 or 0800 111 4000.  Applications must be submitted within 28 days of you being advised to self-isolate (applicants advised after 2 February 2021) [Prior to this applications must have been made during self-isolation period].